FREQUENTLY ASKED QUESTIONS
We only accept returns or replacements, if the product is damaged or incorrectly sized. in this case, we'll issue a refund. A full video of the parcel being opened is necessary to initiate the return or replacement process. (we need a full video of unboxing without any pauses for quality check) Without a video of the unboxing process, the product cannot be returned or replaced.
We cannot address complaints without an unboxing video. It is important to note that we cannot be held responsible for any loss or damage to products without video evidence of the unboxing process.
It should start with a 360° view of the intact package from the outside and then proceed to a full unboxing video.
Once we receive and inspect your return, we will notify you of the refund approval. The refund will be issued to your original payment method.
It may take some time for your bank or credit card company to process and post the refund.